Yes, Snuggle ‘n’ Stay is a registered business.

Our ABN number is 46 537 067 902

Our Veterinary Nurses/Technicians always try to be home with your pet as much as possible. But as we are currently still working in the industry, we work throughout the working week with varying hours. We always make sure to be home in the evening and to spend the night with your little one. Each nurse will have different working days/hours, which we are happy to discuss at the time of our Meet and Greet.

During your 30-minute non-obligatory Meet and Greet, you and your nurse will discuss your furry friend and everything that is required to ensure your pet/s is happy and healthy when you’re away. We will also have a tour of your home directed by you and discuss what we can do to maintain your safe place.

Here at Snuggle ‘n’ Stay we are covered for General and Product Liability. This will cover for any personal injury to your nurse-sitter, property damage to your home and advertising injury.

We understand some pets are more anxious than others, we always want to ensure you, and your pet are comfortable and happy with our service. We only offer one complimentary meet and greet with you and your nurse prior to your stay or drop-in service. However, if you would like multiple meet and greets, we are able to facilitate this with a charge. This fee is our ‘drop-in’ service price for compensation for our nurses time and travel.

After you have your meet and greet with your nurse, you will be contacted via email to ask if you would like to proceed with your booking. If you know that you are wanting to proceed during the meet and greet, feel free to let your nurse know at the time and email the address you made the booking request through.

If you would like to book our service again with the same sitter, please follow the same online booking forum with a comment on submission with your preferred nurse or email snugglenstay@gmail.com for further enquiries. Our qualified nursing sitters (even if you have had them previously care for your little ones) are unable to submit or confirm any booking enquiries directly with you.

Our service is currently, primarily based in Brisbane. This means for pet sitting, drop in or walking services at or out of a 20km radius of Brisbane CBD, we will have a 10% travel fee surcharge on your invoice. This travel fee is in consideration of fuel prices as our pet sitters are required to do more driving in order to complete the job.

All payments are to be made as a direct transfer to the nominated account indicated on your invoice you will receive at the beginning and end of your job period.

Our cancellation policy is in place for both you (the owner) and us (the pet sitter) to have security and confidence in the service. If you (the owner) cancel on the booking 2 weeks before the beginning of the pet sitting job, you will not receive your bond payment back made when securing your job. This means we will take that 30% of your full invoice as conciliation for the late minute cancellation.

We understand surveillance is a common and preventative measure in most homes these days. In order for us to consent to your job we must have knowledge of these cameras and listening devices and where they are located prior to our stay. We do not ever consent to in home cameras or listening devices as it is an invasion of privacy for our nurses/technicians. We consent to outside cameras or listening devices, but we must know where they are and if they will be on for the duration of our stay.

In all cases, we always communicate with you first before making the judgement call. If we cannot get a hold of your primary number, we will call or message your secondary number that you provide. The only event that would cause immediate action would be a life-threatening emergency where we would take your pet to the closest emergency clinic first then contact you once your pet is in safe with veterinary professionals. The payment for all events like this would be your responsibility and it will be paid directly to the clinic.

Our service packages are inclusive. We do not offer discounts if you pet doesn’t require an item offered within the package.

Yes of course! You just have to let your nurse know which plants and how often to be watered and we will make sure your plant-baby and fur-baby thrive whilst you are away.

YES! Your pet-sitting job includes administering medications to your little one/s as required to maintain their healthy wellbeing.

Definitely! Our sitters will deliver daily communication in the form of text message or photos. We are also very happy for you to initiate any further communication you would like from us while we are with your furry friend!

Is that even a question?! Yes, we are more than happy to have your pet sleep with us.

No…your fish do not count as additional pets to care for in regard to price. We will be able to feed your fish whenever they require as dictated by you.